Shipping Information
At Undivided Wellness, we are committed to providing a seamless shipping experience for our customers. Due to the unique nature of our luxury wellness products, including saunas, ice baths, hot tubs, and Pilates reformers, our shipping process is carefully designed to ensure your order arrives in pristine condition.
Shipping Costs
- Shipping costs vary depending on the size and weight of the item(s) and the delivery location. Exact shipping costs will be calculated at checkout.
- For large items like saunas, hot tubs, or reformers, additional handling and freight fees may apply.
Processing Time
- All orders are processed within [number] business days. Processing times may vary based on the product and availability.
- Custom or made-to-order products may take additional time. We will notify you via email if there are any delays in processing your order.
Shipping Methods
- Smaller items will be shipped via standard courier services (e.g., UPS, FedEx, DHL).
- Larger items such as saunas, ice baths, hot tubs, and reformers will be delivered via specialized freight carriers.
- All shipments include tracking information, which will be sent to you once your order has been dispatched.
Delivery Times
- Standard delivery times within the United Kingdom are typically 5-7 business days from the date of dispatch.
- Delivery times for large or custom items may vary depending on the shipping destination and method.
- International orders may experience additional delays due to customs processing.
Receiving Your Shipment
For larger items, deliveries are made curbside, which means the carrier will deliver your item to the nearest accessible point to your address. White-glove delivery, which includes in-home placement and unpacking, is available for an additional fee. Please contact our customer service team at [email/contact information] if you wish to arrange for this service.
Upon receipt of your order, we recommend inspecting all items for any visible damage. If there is any damage, please document it with photos and contact our support team immediately at info@undividedwellness.com.
Delayed or Lost Shipment
While we aim to meet our stated delivery times, there may be rare instances where delays occur due to unforeseen circumstances (e.g., weather, customs, carrier issues). If your order is delayed or lost, please reach out to our support team, and we will assist you in tracking and resolving the issue.
Returns & Exchanges
Please refer to our Return Policy for details on returning or exchanging items.